1. Usual root causes
An issue prevents the wash head from moving correctly into the wells.
2. First aid
Review the wash program and make sure that the selected plate definition file is suitable for the plate in use.
- If the correct file is selected, edit the plate definition file and make sure that there is enough distance between the edge of the well and the aspiration needles.
- If an incorrect file is selected, select the correct file or create a new one.
3. Typical solution
If the issue cannot be resolved, contact Tecan® to schedule an onsite intervention or to send the instrument for in-house repair.
4. Further recommendations
This error can be avoided by making sure that there is enough tolerance between the aspiration needles and the edge of wells when defining the plates.
5. Next steps
• Note your instrument serial number.
• If the instrument is controlled by HydroControl™, save the log files.
• Create a service request and include the serial number and log files.
Further help
Link to Tecan Product Page
401820-001