1. Usual root causes
When opening “Manage programs” within HydroControl™, an issue causes an invalid program step in a wash program.
2. First aid
• Review the error message that appears to determine which program contains the invalid program step.
• Disconnect the instrument from HydroControl™. Then view the program using the onboard display and write down the program settings.
• Delete the program using the display.
• Reconnect the instrument with HydroControl™ and open “Manage programs” to verify that the issue has been resolved.
• Create the program again using the editor and download the new version onto the instrument.
3. Typical solution
If the issue cannot be resolved, contact Tecan® to schedule an onsite intervention or to send the instrument for in-house repair.
4. Next steps
• Note your instrument serial number.
• If the instrument is controlled by HydroControl™, save the log files.
• Create a service request and include the serial number and log files.
Further help
Link to Tecan Product Page
401820-007